Senior Sales Executive
Company: Marriott International Inc
Location: Saint Petersburg
Posted on: April 24, 2024
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Job Description:
Job Number 24050594
Job Category Sales & Marketing
Location The Vinoy Resort & Golf Club Autograph Collection, 501 5th
Avenue NE, St Petersburg, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Acts as the on-property liaison for group sales within
the pre-defined peak room parameters for Property Sales. Contracts
and closes group business in addition to conducting site
inspections. Verifies business is turned over properly and in a
timely fashion for quality service delivery. Achieves group revenue
goals by actively up-selling each business opportunity to maximize
revenue opportunity. Implements the brand's service strategy and
applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence
throughout each customer experience. CANDIDATE PROFILE Education
and Experience Required: --- High school diploma or GED; 4 years
experience in the sales and marketing, guest services, front desk,
or related professional area. OR --- 2-year degree from an
accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; 2 years experience in
the sales and marketing or related professional area. Preferred:
--- Large group sales experience. CORE WORK ACTIVITIES Managing
Sales Activities --- Achieves group revenue goals by responding to
incoming group/catering opportunities for the property that are
within the pre-defined peak room parameters. --- Understands the
overall market (e.g., competitors' strengths and weaknesses,
economic trends, supply and demand etc.) and knows how to sell
against them. --- Closes the best opportunities for the property
based on market conditions and property needs. --- Uses negotiating
skills and creative selling abilities to close on business and
negotiate contracts. --- Achieves group revenue goals by actively
up-selling each business opportunity to maximize revenue
opportunity. --- Partners with Area Sales to identify new
group/catering business and achieve personal and property revenue
goals. --- Acts as the on-property liaison for group events over
the Group Sales peak room parameters of the Sales Office. ---
Develops group sales revenue and operation budgets, and provides
forecasting reports. --- Works with the management team to create
and implement a group sales/marketing plan addressing revenue,
customers, and market. --- Assists with selling, implementation,
and follow-through of group sales promotions. --- Attends pre- and
post-convention meetings to understand group needs, obtain feedback
on quality of product (e.g., rooms, meeting facilities and
equipment, food and beverage), service levels, and overall
satisfaction. --- Provides accurate, complete, and effective
turnover to Event Management. --- Executes and supports Marriott's
Customer Service Standards and hotel's Brand Standards. ---
Conducts site inspections, as required. --- Monitors same day
selling procedures to maximize room revenue and control hotel
occupancy. --- Executes and supports the operational aspects of
business booked (e.g., generating proposal, writing contract,
customer correspondence). --- Participates in and practices daily
service basics of the brand (e.g.,., MHR Spirit to Serve Daily
Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites,
Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or
TownePlace Suites Morning Meeting). --- Verifies that the property
implements a seamless turnover from sales to operations and back to
sales while consistently delivering high level of service. ---
Monitors the effective resolution of guest issues that arise as a
result of the sales process by creating mechanisms to channel
issues to property leadership and/or other appropriate
stakeholders. --- Verifies successful performance by increasing
revenues, controlling expenses, and providing a return on
investment for the owner and Marriott International. --- Performs
other duties, as assigned, to meet business needs. Building
Successful Relationships --- Builds and strengthens relationships
with existing and new customers to enable future bookings through
sales calls, entertainment, FAM trips, trade shows, etc. ---
Develops relationships within the community to strengthen and
expand customer base for group/catering sales opportunities. ---
Works collaboratively with off-property sales channels (e.g., Group
Sales within the Sales Office, Area Sales, EST) to verify the
property needs are being achieved and the sales efforts are
complementary, not duplicative. --- Partners with Event Management
and/or Operations in providing a customer experience that exceeds
the customer's expectations. --- Executes exemplary customer
service to drive customer satisfaction and loyalty by assisting the
customer and verifying their satisfaction before and during their
program/event. --- Implements the brand's service strategy and
applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence
throughout each customer experience. --- Serves the customer by
understanding their needs and recommending the appropriate features
and services that best meet their needs and exceed their
expectations, while building a relationship and loyalty to
Marriott. --- Gains understanding of the property's primary target
customer and service expectations; serves the customer by
understanding their business, business issues and concerns, to
offer better business solution both prior to, and during, the
program/event. The hourly pay range for this position is $39.42 to
$51.44. Marriott offers a bonus program, comprehensive health care
benefits, 401(k) plan with up to 5% company match, employee stock
purchase plan at 15% discount, accrued paid time off (including
sick leave where applicable), life insurance, group disability
insurance, travel discounts, adoption assistance, paid parental
leave, health savings account (except for positions based out of or
performed in Hawaii), flexible spending accounts, tuition
assistance, pre-tax commuter benefits, and other life and work
wellness benefits. -Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. -
The compensation and benefits information is provided as of the
date of this posting. Marriott reserves the right to modify
compensation and benefits at any time, with or without notice,
subject to applicable law. - - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. The Autograph Collection is a growing collection of four and
five-star independent hotels, each offering unique and memorable
experiences. Each hotel is thoughtfully chosen for its quality,
originality, bold character, and ability to offer today's traveler
a range of unique experiences suited to their individual sense of
style and adventure. All Autograph Collection hotels look to
attract The Individualist, the brand's target consumer. The
Individualist is someone who uses travel as an opportunity to add
to their personal narrative - in essence they are hand selecting
our hotels whether for personal or corporate travel because it is
much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott International Inc, Pinellas Park , Senior Sales Executive, Sales , Saint Petersburg, Florida
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