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Business Analyst (B2B) Manager

Company: Davidoff of Geneva USA Inc.
Location: Pinellas Park
Posted on: July 31, 2022

Job Description:

A strategic shift is taking place at Davidoff to deliver an impactful experience across all touchpoints. The newly formed Customer Experience department is establishing standards, collecting data, and managing interactions to create consistency and drive towards our greater Customer Success initiative.

The Business Analyst (B2B) will research business problems and drive to solutions in the areas of customer experience, productivity, and accuracy and quality of sales-related data. This position will focus on SAP as the primary platform for developing business processes, with intersections with other systems and applications as needed. In this role, you will have the opportunity to use your project management skills and continually think of ways to improve the process.

The ideal candidate for this role is a self-starter, keen attention to detail, and has a strong understanding of how to influence change across departments. You have 3-4 years' experience in a data-driven capacity with exposure to sales and operations. Excellent organizational, problem-solving, and communication skills are important.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties will be assigned.
SALES ENABLEMENT - coach & train

Collaborates with partners to improve reporting tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or to save time. Synthesizes feedback and provides recommendations to senior stakeholders.
Works with Success Managers to provide training and analytics, as well as drive adoption, for newly implemented CRM. Empower colleagues for success with training on tools and data processing.
Assists with new ticket management functionality including training employees on best practice as well as assist in preparation of data, reports, and documents related to ticket management platform.
Implement customer persona strategy into sales enablement programs, arming Success Managers with tailored content to support sales cycles.

CONTINUOUS IMPROVEMENT - manage & scale processes

Work with stakeholders, department leaders, and colleagues to elicit requirements for future state business processes, metrics, dashboards, and SAP needs through focus groups, surveys, process observations, and process data analysis.
Contribute to high performance by focusing on process optimization and creating change requests. Analyze trends for key takeaways to achieve business objectives and promote customer centricity.
Lead opportunities to eliminate, consolidate and/or simplify process documents.

DATA MANAGEMENT - eliminate complexity & maintain accuracy

Responsible for the review, input, maintenance, and audit of product price elements and standard price lists, customer hierarchies, and customer listings. This includes SKU management and creation of sales views.
Develop a strong understanding of Davidoff's business processes, data, data sources, systems, and applications to identify system improvements / enhancements with flowcharts, flowchart narrations and user stories.
Collaborate with required departments to review and capture essential data on CRM. Collect and analyze customer and platform data to improve customer relationships, identify areas for growth, and create consistency. Help keep our CRM organized and effective.

Bachelor's degree (B. A.) from four-year College or university desirable
3-5 years related experience and/or training; or equivalent combination of education and experience.

Keywords: Davidoff of Geneva USA Inc., Pinellas Park , Business Analyst (B2B) Manager, Sales , Pinellas Park, Florida

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