Client Services Rep
Company: Kforce Finance and Accounting
Location: Pinellas Park
Posted on: January 9, 2021
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Job Description:
RESPONSIBILITIES: Kforce has a client seeking a Client Services
Rep in Saint Petersburg, FL. Summary: This role is responsible for
supporting the Client Services team. The Client Services department
is considered the 'main point of contact' for (internal and
external) clients who have questions or general inquiries that need
resolution. The client base consists branch associates, Financial
Advisors, or the clients of Financial Advisors. Responsibilities:
Responsible for answering inbound calls from clients, while
providing exceptional customer service Resolve general inquiries
such as username/password resets, address changes, phone number
changes, etc. Document call activity Perform various duties as
assigned by management Responds to inquiries or complaints received
through phone calls, correspondence and/or face-to-face contact
with clients concerning the bank's products or services Reviews and
researches requests or problems obtaining necessary information
from policies, procedures or practices Coordinates problem
resolution with appropriate departments Informs customers of
standard procedures or resolution of problem Follows up, either
verbally or in writing, to ensure customer satisfaction Determines
best method to resolve problems to ensure customer satisfaction and
adherence to company policies Perform various duties as assigned by
management Job Requirements: REQUIREMENTS: 2-3 years of recent
customer service experience, ideally from a call center Must have
the ability to type and be on the phone at the same time Ability to
navigate through numerous systems at once Experience using dual
monitors Proficient user with Microsoft Word, Outlook, and basic
Excel Ability to type at least 40 WPM Exceptional customer service
skills Excellent verbal and written communication skills Ability to
use proper grammar and spelling Experience within the banking or
financial services industry is preferred but not required Kforce is
an Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, age, protected veteran status, or
disability status.
Keywords: Kforce Finance and Accounting, Pinellas Park , Client Services Rep, Sales , Pinellas Park, Florida
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