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Lead Experience Owner- Bank Omnichannel

Company: USAA
Location: Pinellas Park
Posted on: October 30, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Lead Experience Owner to join an Omnichannel team focused on the member experiences of various segments and lead in the development of key member journeys. The Lead Experience Owner selected for this position can work from our headquarters in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL OR remote location.

Responsible for creating and executing Member and/or Business Deliverable experiences. Develops strategies, creates and manages the feature road-map, and executes the best possible experiences while balancing business needs. This is an individual contributor role requiring effective coordination across multiple teams and disciplines in the organization.Job RequirementsUses human-centered design to shepherd the end-to-end ownership and management of experiences, processes and/or business deliverables to members and/or employees.Aligns focus of stakeholders towards a unified experience that serves Members', Employees and business needs.Leads and manages experience life cycle from conception to release, iteration and maintenance, driving the right portfolio for the experience while prioritizing work in backlogs to ensure delivery to experience expectations.Accountable for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators(KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.Leads Agile management rhythms up and down the experience taxonomy to drive cohesive decision-making and action.Mentors other Experience Owners in delivering towards USAA's experience-driven mission.Leads projects with marketing to ensure proper campaigns for experience intents and product targets.Minimum

  • Bachelor's Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
  • 8 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design, OR Master's Degree and 6 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design
  • Experience leveraging data to make business decisions*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred:
    • Thought leadership and demonstrated ability to set and translate strategy and vision into execution
    • Experience conducting bank market research and analyzing for SAFE agile feature development
    • Demonstrated ability in building out roadmaps for existing and future work based on data
    • Proven ability in utilizing user center design for a particular segment or groupThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.

Keywords: USAA, Pinellas Park , Lead Experience Owner- Bank Omnichannel, Other , Pinellas Park, Florida

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