Rooms Operations Supervisor - Front Desk - Renaissance St. Petersburg - (18003JFI)
Company: Marriott International
Location: Pinellas Park
Posted on: May 12, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Vinoy Renaissance St. Petersburg Resort &
Golf Club, located at 501 Fifth Avenue , St. Petersburg, FL, 33701
is currently hiring a Rooms Operations Supervisor - Front Desk.
Rooms Operations Supervisor - Front Desk : Inspect public
areas/bathrooms, restaurants, fitness center, pool area, offices
and services areas after being cleaned by Housekeeper to ensure
quality standards are met. Complete 5-10 housekeeping inspections a
week. Arrange turndown for VIP''s/any package inclusive rates, etc.
Maintain procedures for lost and found; ensure all items are turned
in and log is updated after every shift daily. Communicate
additions or changes to the assignment sheets to staff (e.g.,
Housekeeping) as they arise throughout the shift. Monitor the
notations in MARSHA and clear all exceptions. Keep records of
Marriott Rewards enrollments and Front Office Incentive programs.
Review and maintain all Market Rate Codes annually. Complete
designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent
information in logbooks. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Process all guest check-ins by
confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and
activating and issuing room key. Sell a room/accommodation to
guests without reservations based on availability. Ensure rates
match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are
scanned and charged to room. Assist management in hiring, training,
evaluating, counseling, disciplining, motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested. To submit your
application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Pinellas Park , Rooms Operations Supervisor - Front Desk - Renaissance St. Petersburg - (18003JFI), Other , Pinellas Park, Florida
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