Call Center Representative
Location: Pinellas Park
Posted on: January 17, 2023
Purpose of JobLets do something that really matters.
We have an important mission: serving the members of the military
community and their families. Its both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. Were looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Licensed Insurance Customer Service role may be a new career
for you. Theres a lot to learn. Our comprehensive, fully paid
six-month training program including class discussions, hands-on
training, e-learning modules, and the instructor led guidance will
help you to support our membership independently.
Our in-office development program provides you the training you
need on USAA products and the encouragement to create a proactive
and independent support style to service our membership. After six
months in-office, youll have the opportunity to work in a hybrid
model where you can work from home 2-3 days a week.Job
RequirementsWe are currently seeking dedicated Property & Casualty
(P&C) active producer/agents with an ACTIVE P&C producer
agent license for future insurance customer service opportunities
in 2023. Work schedules times will vary and may include some
weekends. Military veterans and military spouses are highly
encouraged to apply. We have new training classes starting every
month.As a Licensed Insurance Customer Service Representative, you
will work within defined guidelines and framework, to provide
customer service, sales, and retention activities for one or more
of USAA's Property & Casualty personal line products. You will
interact with our members across multiple contact channels (i.e.
inbound phone calls, email, chat, social media, etc.) to provide
adequate coverage and advice to help ensure members financial
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
- Facilitates the Property & Casualty (P&C) member experience
by answering inbound phone calls, emails, and/or other contacts
- Applies developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states.
- Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs.
- Uses the tools and resources available to support members with
- Effectively operates in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Required maintenance of Property & Casualty (P&C) license
and state registrations.Minimum Requirements:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task, including navigating
through multiple business applicationsPreferred Requirements:
- Current active personal lines or property and casualty license
in your current state of residence/or state of hire
- US military service or military spouse
- Experience in a fast-paced contact center environment
- 1 year of sales/service experience in the Property & Casualty
- Successful completion of a job-related assessment may be
requiredCompensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The hiring range for this position
is: $46,366 - $48,791 .Employees may be eligible for pay incentives
based on overall corporate and individual performance or at the
discretion of the USAA Board of Directors.Shift premium: Addressed
on an individual basis for applicable roles that are consistently
scheduled for non-core hours.This role will require you to work
every Saturday. Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.To see details on
our outstanding benefits, visit Relocation assistance is not
available for this position.
- USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Pinellas Park , Call Center Representative, Other , Pinellas Park, Florida
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