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SVP - TTS Client Ops NAM Commercial Cards Risk & Control Head

Company: Citi
Location: Pinellas Park
Posted on: January 13, 2022

Job Description:

The Commercial Cards business is a $500+ Million business globally, which provides payment solutions through Credit Cards to leading multi-national corporations and public sector agencies. Clients include some of Citi CMB 's largest names, as well as major government agencies.The business provides the largest proprietary offering of any bank, spanning over 100 countries, 64 currencies and 29 languages. The business is expanding globally which includes launching a single global processing platform, enhancement of client tools, and re-evaluation of branding and solution packages.Commercial Cards solutions include Corporate Card (Travel & Entertainment), Purchasing Card, One Card and Virtual Card Accounts (VCA).We are seeking a NAM Commercial Cards Risk and Control Head to lead the unit 's operational strategy and execution. This role will be highly engaged in collaboration with the Operations and Business teams regarding emerging issues, quality parameters and proactive reviews of current processes in place by providing strategic input.The role requires excellent communication skills in order to influence a wide range of audiences. In addition, in-depth knowledge of the industry and products/services is also necessary in order to contribute to the commercial and organizational objectives of the business.This position will report directly to the Global Head of Commercial Cards Operations Risk and Control and into the NAM Commercial Cards Operations Head.Main Responsibilities:

  • Management and Oversight of the NA Commercial Cards Quality and Controls unit
  • Work closely with the North America -Commercial Cards Client Operations -head, NA Commercial Cards Product, ICRM, ORM -and in-business control contacts as it relates to risk and control adherence
  • Provide communications and training to operations teams to increase the risk and control mindset. -
  • Partner with Global Commercial -Cards Risk and Control Head to ensure front to back alignment on controls and consistency where feasible.
  • Develop and monitor KRIs to monitor risk indicators. -
  • Support the Comm Cards business with compliance to Citi policies and corrective action plans. -
  • Coordinate North America Commercial Cards -Client Operations MCA framework. -
  • Provide oversight, guidance and support on risk and controls.
  • Perform independent control reviews of Commercial Cards Operations. -
  • Support audit, regulatory, compliance, and business monitoring reviews. Track deliverables and prepare status of the audit. Track corrective action plans (CAP) and follow through resolution. -
  • Oversight of all NA Commercial Cards Issues and Caps monitoring to timely resolution
  • Strengthen the culture of controls for Global Commercial Cards through awareness presentations, thematic reviews and independent challenge.
  • Support Global Risk and Control initiatives developing strong relationship with regional leads
  • Management oversight of Internal Controls execution as well as the NA Commercial Cards Quality team ensuring pristine quality sampling is performed against high risk and regulatory processesQualifications:
    • Bachelor 's/University degree, Master 's degree preferred
    • 6-10 years of experience in Operations and/or Operational Risk. Other risk and control disciplines would be a plus - credit, and market.
    • Project Management and Change Management experience -
    • Knowledge of Compliance, U.S. Regulations and Citi policies -
    • Leadership, Motivation and Influence Skills -
    • Strong attention to detail and relationship management skills -
    • Adaptable and delivers on commitments
    • Strong analytical skills -
    • Technological Proficiency. Strong Excel and PowerPoint skillsKnowledge/Experience:
      • Proven ability to develop strong partnerships with Compliance, Legal, Internal Audit and Regulatory bodies
      • Experience in Financial Control desirable
      • Ability to decipher and perform gap assessments against complex regulatory and policy requirements for applicability
      • Experience in Manager Self-Assessment (MCA) process a plus
      • Knowledge of TTS Products and Operations, preferably Commercial or Consumer Cards.
      • Multi-level line management and matrix management
      • Process improvement, from concept and thought leadership stage to full execution, end-to-end
      • Excellent influencing, communication, presentation and motivational skills
      • Superior ability to drive the achievement of resultsSkills:
        • Ability to work under pressure, managing multiple activities often to tight timelines and prioritizing across different objectives
        • Ability to work independently and to mobilize team focus as required
        • Ability to identify and implement mitigating risk solutions
        • Highly articulate, with influential written and verbal skills-------------------------------------------------Job Family Group: Operations - Transaction Services-------------------------------------------------Job Family:Cash Management------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi -) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Pinellas Park , SVP - TTS Client Ops NAM Commercial Cards Risk & Control Head, Other , Pinellas Park, Florida

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