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Family Partner Customer Representative

Company: Ultimate
Location: Pinellas Park
Posted on: November 12, 2021

Job Description:

We are currently recruiting for a Non-Profit that is looking for Family Care specialist who are looking to be an asset to the foundation and to the community. - -The Family Partner functions as part of a team in the Coordinated Intake & Referral Project. - This position works with families screened for their services to help them select a home visiting program that best fits their needs and preferences. - Provides primarily telephone services that connects families with community services, resources and supports, always in a respectful and sensitive manner. - Conducts screenings and questionnaires to help determine families' needs. - Contacts families screened for services and supports and guides families looking for resource and referral information. Coordinates and connects with home visiting programs and other community services. Provides community, partner, and provider collaboration and education about the services. -ESSENTIAL FUNCTIONS: The Essential Functions are the fundamental duties of this position. The employee holding this position must be able to perform these tasks satisfactorily.

  • Initiates contact via phone of all families who have agreed to be contacted about home visiting services in compliance with program goals and contractual timing requirements. - Contact will be provided in set guidelines, based on information provided on the -screen, other referral tools or telephonic questionnaires and assessments.
  • Ensures required efforts are made when attempting to reach clients, as stated in contracts and guidelines.
  • Follows appropriate telephone etiquette when making and receiving calls, when leaving messages or sending text messages. - Treats all with dignity, respect, courtesy and sensitivity.
  • Complies with HIPAA requirements regarding confidentiality of protected health information.
  • Educate and improve families' knowledge and understanding of available resources and services that support the well-being of the family. -Facilitates family's choice of home visiting and other programs based on their needs and preferences and the information identified through the Healthy Start screen or other screening or assessment tools.
  • Develop and maintain a comprehensive understanding of maternal/familial/child health issues that are risk factors during pregnancy and early childhood. This includes medical, family violence, mental health father, and co-parenting services in the community.
  • Develop and maintain positive working relationships with partner programs and medical providers. Work with supervisor and providers to support, train and resolve issues with Healthy Start screenings.
  • Assesses client and family mental health needs and identify trauma and toxic stressors; refer to appropriate programs and services.
  • Generate necessary correspondence in compliance with program guidelines and expected communications with providers.
  • Maintain accurate records and document actions taken, including tracking of referrals and partner program enrollment outcomes in a timely manner and following program guidelines.
  • Develop and maintain excellent working knowledge of electronic record system and Healthy Start Standards and guidelines. - -
  • Prepare and submit appropriate reports, accurately and on a timely basis.Knowledge, Skills and Qualifications
    • BA/BS in social work, public health or related field and one year of related experience preferred. - -AA degree in public health or related field and 3 years' experience in public health or maternal and child health required.
    • Knowledge of maternal and child health, infant mental health, child development. -
    • Excellent written and verbal communication skills.
    • Must be able to work independently and effectively.
    • Can demonstrate sound judgment, dependability, and good teamwork and communication skills. Must be able to handle sensitive and confidential situations with discretion.
    • Has a tactful, pleasant, and friendly approach in dealing with families, staff, guests, and individuals within the community.
    • Is capable of meeting the physical demands of the position as outlined below.
    • Has the ability to work flexible hours as needed, including evenings/Saturday.
    • Can travel within Pinellas County and state as needed; must be flexible with respect to daily work location.Pay: $20/hr.Full TimeMonday - Friday 8am-5pmPlease only qualified candidates apply. -
      • Must have a valid Florida driver's license and the ongoing use of a reliable automobile.
      • Travel to national conference(s) may be required.Preferred:
        • Knowledge/experience in trauma informed care and practices and information/referral and home visitation or related field. -
          • Provide community outreach and education on -its programs and partner home visiting programs through meetings, presentations, health/social service/back to school and other events/fairs.
          • Demonstrates ability to function effectively as part of a team: (1) provides prompt communication to team members regarding consumer issues; (2) attends and is prepared for all scheduled team meetings; (3) understands role of other team members (4) displays willingness to cover duties for other team members when necessary.
          • Incorporates knowledge of risk factors into daily activities.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Pinellas Park , Family Partner Customer Representative, Other , Pinellas Park, Florida

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