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Service Reservations Coordinator - BDC

Company: Crown Automotive
Location: Pinellas Park
Posted on: May 31, 2021

Job Description:

TWP_Tampa_Bay_Portrait_2021_AW  Crown has an immediate opening for a Full-Time Service Reservations Coordinator.




Work in a dynamic, fast-paced environment coordinating service customer reservations for Crown’s dealerships in Florida, Ohio, and Tennessee from your Pinellas Park office.




Work Hours: 9am to 6pm on weekdays, and 8am to 4pm on Saturdays.




If you enjoy customer service, making customers happy, and you have a great personality, you should apply.  Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments.   Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing.




We have little turnover with our team, and you’ll work with a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and coworkers. Your satisfaction as a team member is most important to us!




Work Hours: 9am to 6pm on weekdays, and 8am to 4pm on Saturdays.

Exact hours will be discussed during the interview.




This is a great opportunity to join a well-established and growing family-owned company!



Pay Structure: $10/hr to Start, PLUS monthly commissions!!




The Crown Automotive Group is a family-owned dealership group established in 1969.


Rated by our own employees as a 2021 Tampa Bay Times TOP Workplace, we have multiple stores throughout Florida, Tennessee and Dublin, Ohio.




Come join our team and experience “The Better Way to Work”!




Here’s some of what we offer:

  • Medical, dental and vision insurance
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • PTO - Personal/Vacation
  • The stability of an established company 
  • Opportunities to serve your community

Responsibilities Include:

  • Follow all company and department policies and procedures.
  • Be at work on time and ready to work.
  • Handle all calls in a professional manner.
  • Schedule appointments for customers as needed.
  • Daily, call customers to confirm service appointments.
  • Notify various departments regarding customer wants/needs.
  • Schedule appointments when special order parts arrive.
  • Make outbound calls to customers who have not had their service done timely in an effort to schedule a service appointment.
  • Make outbound calls to customers who declined recommended services in an effort to bring them back to the dealership by scheduling a service appointment.
  • Make other miscellaneous calls to customers in an effort to bring them back to the dealership by scheduling service appointments.
  • Refer positive and negative feedback to appropriate channels.
  • Keep work areas clean and neat
  • Performs other duties as assigned based on company’s needs.

Specific qualifications include (but are not limited to):
  • 1-year customer service experience
  • Basic computer skills
  • Strong communication skills
  • Appointment scheduling skills
  • Outstanding organizational skills
  • Strong work ethic
  • Comfortable with high inbound call volume
  • Highly motivated
  • Excellent phone skills
  • Must be able to work a flexible work schedule, if needed
  • Ability to juggle multiple tasks
  • Ability to work in a call center environment



Keywords: Crown Automotive, Pinellas Park , Service Reservations Coordinator - BDC, Other , Pinellas Park, Florida

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