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Senior Claims Examiner (P&C)

Location: Pinellas Park
Posted on: May 1, 2021

Job Description:

We are growing and are in search of experienced claims examiners to join our team Our Desk Examiners employ a high level of customer service to our policyholders by empathetically handling each claim and working as efficiently with focus on amicable indemnity. Our Desk Examiners also have direct responsibility for homeowners' property claims, starting with contacting the insured at first notice of loss, handling through a fair claims resolution. Who are we? Following the destructive hurricane seasons of 2004 and 2005, a group of seasoned insurance professionals saw the lack of private companies devoting themselves to the Florida marketplace and wanted to provide a solution for Florida homeowners. Among this investment group is the Jerger family, who have been leaders in the Florida insurance industry since 1946. Since 2006, American Traditions Insurance Company has become the largest writer of manufactured home insurance in Florida. Why work with us? We are a family-based organization where your voice can be heard, and you will not get lost in the crowd. It is our mission to provide a reliable and timely claims experience for our customers, with a corporate culture that supports personal growth and development opportunities for all employees. We value our employees and are committed to providing competitive compensation and benefit packages to our employees including: This is a full-time salary/exempt position with a starting salary range of $65,000-85,000 based on experience. Medical, Dental, Vision, Life and supplemental benefits starting day 1 of employment Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%fully vested Generous PTO and paid holiday schedule 4 hours of paid volunteer time off per year Onsite workout facility Casual dress code (work appropriate) 37.5 hour work weeks with great work/life balance as our goal What will you be doing? Act as primary service contact and first notice of loss liaison for customers and agents Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees. Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services Respond to telephonic, email, and written correspondence Process assigned policy level transactions within level of authority Conduct research when needed to complete service requests Handle all service requests within department service standards Assist with preparation of service reports as requested Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner Identify, recommend, and implement customer conservation approaches to enhance policy retention

Keywords: AMERICAN TRADITIONS INSURANCE, Pinellas Park , Senior Claims Examiner (P&C), Other , Pinellas Park, Florida

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