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Technical Support Associate

Company: Konica Minolta Business Solutions
Location: Pinellas Park
Posted on: November 20, 2020

Job Description:

Objective Konica Minolta currently has an exciting opportunity for a GSD Support Associate Provide an exceptional service experience when handling incoming customer requests Determine the reason for the request and, if necessary, route to applicable functions For service issues, perform basic triage to determine the best course for resolution andor escalate to level 2 Log service incidents accurately and assist customers with other requests as needed Job Functions Follows prescribed processes and procedures including systems, schedule adherence and tool utilization Communicates clearly and professionally with customers to handle requests efficiently Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media Gathers information of the customer request and determine best course of action Identifies urgent situations that require additional actions to satisfy the customersrsquo needs including supply sourcingexpediting and incident escalation Follow through on customer commitments, research as needed using available resources Actively participates in learning opportunities and completes assigned curriculum in a timely manner applies knowledge to continuously improve the customer experience Complete projects and tasks as assigned by management Competencies (Knowledge, Skills and Abilities) Excellent verbal and written communication skills Good customer service and interpersonal skills Ability to problem solve and perform basic troubleshooting Computer skills - Microsoft Office, Word, Excel, PowerPoint Positive attitude and collaborates well with team members Ability to multi-task work in a fast-paced environment Occasional travel as requested This position requires sitting at a desk with a computer monitor for several hours at one time The vision requirement includes close vision, peripheral vision, depth perception, and ability to adjust focus Experience, Educational Requirements and Certifications High school or equivalent Entry level with some experience preferred in a call center environment

Keywords: Konica Minolta Business Solutions, Pinellas Park , Technical Support Associate, Other , Pinellas Park, Florida

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