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Data Analyst

Company: Konica Minolta Business Solutions
Location: Pinellas Park
Posted on: November 20, 2020

Job Description:

Position Objective Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes. The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. Job Function bull Follows prescribed process and procedures including systems and tool utilization ndash provides insight for continuous business process improvements bull Conducts business needs assessment, research and analysis and provides business cases bull Serves as a key point of contactlead for advanced projects, provides project and progress reviews to business unit owners bull Develops documentation of business process flows Assess and document existing and creates new business procedures bull Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes andor systems bull Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables bull Supports system development and testing by providing clear requirements bull Validates functionality, quality and completion of project deliverables bull Implements management approved solutions, providing plans, schedules and written reports for review bull Demonstrates a high aptitude for learning new concepts and skillsbull Actively participates in learning opportunities and completes assigned curriculum in a timely manner applies knowledge to continuously improve the customer experience bull Completes advanced projects and complex tasks as assigned by management Competencies (Knowledge, Skills and Abilities) Microsoft SQL and Access experience including Database development Reporting Scripting Maintenance and troubleshooting Service DeskCall Center experience including real time agent monitoring, trend and performance analysis and reporting. Knowledge of systems and applications used to support a call center environment Ability to analyze processes and procedures looking for opportunities and gaps Ability to identify and clearly articulate options andor tools available to streamline workflow Perform daily, weekly and monthly review and analysis of processes using operational metrics and reports Computer skills- Microsoft Office, Word, Excel, PowerPoint. Strong Excel skills needed Experience, Educational Requirements and Certifications bull High school or equivalent, BS or BA preferred bull Microsoft technology certifications preferred bull Understands financial systems and PL accounting preferred bull Strong background in web technologies like PHP or ASP preferred bull 5 years experience in project coordination and business development, data analysis or other related

Keywords: Konica Minolta Business Solutions, Pinellas Park , Data Analyst, Other , Pinellas Park, Florida

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