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Customer Service Rep

Company: Fastnet Software International Inc
Location: Pinellas Park
Posted on: November 20, 2020

Job Description:

HI, I have job requirement for you as Customer Service Rep in below location. Let me know if you are interested for this. Contract to hire Location- LARGO FL 33773 TECHNICAL SKILLS Must Have 2 years Customer Service, Medical field preferred All COVID recommendations in place no customer contact computer and phone skills for office m-f 8-430 CUSTOM FIELDSLocation Code 90040196JOB DESCRIPTION References required for this requisition. 1 reference needs to be included on the COMMENTS section in . This position is ONSITE Social distancing seating will be enforced Minimum of 2 years of Customer Service Experience is required. Customer Service Rep As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. Handling patients, referral sources, and administrative department inquires Communicating with insurance companies andor prior authorization requests Entering patient information into a customer information system Ensuring customer satisfaction and assisting them with issuesconcerns related to their health Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty Becoming educated in qualifications of multiple insurances to ensure clean order intake Job Requirements We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. High School Diploma or GED, some college, preferred Minimum 1 year of Customer Service Ability to convey a positive and professional image to customers and employees Maintain composure in high-pressure situations Capable of following an issue through to its conclusion

Keywords: Fastnet Software International Inc, Pinellas Park , Customer Service Rep, Other , Pinellas Park, Florida

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