Purpose of Job We are currently seeking a talented Manager, Real
Estate Processing for the Tampa Crosstown Office.
Manages a team of processors dedicated to executing an
efficient, scalable, compliant process that delivers an outstanding
mortgage fulfillment service to our members. Drives accountability
and performance to achieve desired business results. Leads
employees through regular coaching and feedback that results in a
high performing team, top tier employee engagement and proactive
employee development. Identifies and implements continuous process
improvements and leads organizational process changes. Ensures
compliance with policies, procedures and compliance and regulatory
requirements. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identify and manage existing and emerging risks that stem from
business activities and the job role.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for
Provides oversight to ensure all loans are processed in
accordance with prescribed policies, procedures and investor
Leads and drives team to meet or exceed all established Key Risk
Indicators (KRI’s) and Key Performance Indicators (KPI’s) for
Responsible for the daily proactive pipeline management required
to meet disposition targets and member keep informed routines.
Meets or exceeds team’s monthly performance goals to include
production, quality, compliance and member satisfaction.
Performs routine reviews of member contact and agreed upon
proactive pipeline management routines.
Identifies and implements process improvements that will help
the team achieve target performance metrics.
Maintains working knowledge of the Real Estate Lending
guidelines and delivers ad-hoc training to the team aimed at
closing process or procedure gaps.
Maintains working knowledge of industry trends and industry best
Acts as first line of defense for escalations and makes
appropriate risk decisions based on policies and guidelines
Serves as a team leader, coach, mentor, role model, and change
agent to a team of front-line employees in fulfillment of our
Performs managerial duties to include quarterly performance
evaluations, salary reviews, performance management, behavior
modification, career counseling, and resolution of employee
Responsible for staffing, onboarding and retaining a team of
Successful and timely completion of all compliance courses and
assessments, as required by the business.
Responsible for overall expense management inclusive of
concessions and third-party expenses.
Serves as a resource to the team and facilitates and/or
coordinates unit training needs.
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a Degree.
6 years of Mortgage Banking Originations Experience.
6 years of functional and technical expertise of mortgage loan
Fulfillment demonstrated through progressive related experience
within processing, closing, or underwriting function.
3 years of leadership, direct supervisory or direct management
Successful completion of mortgage products assessment and or
NMLS registration required.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
Ability to navigate multiple personality styles in various
Clear and concise communication skills both written and
Proficient with VA loans.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/19/20 by 11:59 pm CST time .