Supervisor, Residential Field Sales

Company: WOW! Internet Cable Phone
Location: Pinellas Park
Posted on: September 4, 2020

Job Description:

Job Description: pbuSummary:/u/b/pp/ppSupervise, train and inspire Residential Field Sales Representatives and 3rd party contractor teams to achieve quota while ensuring the company's quality and customer service standards are maintained.brbrbuDuties amp; Responsibilities:/u/b/pp/ppEssential duties and responsibilities include but are not limited to those listed below:/pp/pul liResponsibilities for managing and growing MDU penetration across the enterprise through internal Field Sales team members and through 3rd party contractor teams/li liRepresent and work cross functionally with the MDU leadership team to execute the company MDU penetration objectives/li liLead and coordinate EdgeOut sales activities with the cross functional collaboration with marketing, MDU, construction, and operations teams/li liMeet and exceed EdgeOut Field Sales targets as assigned through the sales and marketing EdgeOut cross-functional team/li liMeet or exceed company established turf management, prospect, closing standards, product sell-in mix and sales quota standards/li liEnsure quality of sales with a keen focus on retention and churn management/li liPrepare daily, weekly, and monthly productivity and performance status reports/li liPerform daily one-on-one field training, participating, observing, and monitoring residential sales team to meet or exceed daily, weekly, and monthly targets/li liSummarize and report current customer sales trends, field conditions, and resource issues/li liIssue company-approved nodes and review production and disposition/li liReview daily installs, reschedules, and cancels of sales team to monitor quality assurance processes and quality compliance/li liMaintain company policies and standards concerning the sales order process/li liTrain and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required/li liMaintain accurate time off records in accordance with company procedures/li liAssist in the interview/hiring process, coaching, counseling and ongoing performance review process for residential sales, administering discipline consistent with company standards and procedures/li liFacilitate resolution of customer escalations from sales team/li liOther duties as assigned/li/ulp/ppbuQualifications: /u/bbrbrTo perform this job successfully, an individual must be able to successfully sell product offerings in compliance with company production and penetration standards and simultaneously monitor the performance of the residential sales team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.brbrb-Education:/b/pul liHigh School diploma or equivalent required/li liBA/BS (preferably in Sales, Marketing or Business) or equivalent in training and experience combined preferred/li/ulp/ppb-Experience/Skills Needed:/b/pp/pul li3-5 years' experience selling product to consumers through a Field Sales channel required/li li3-5 years' experience in the Cable, Broadband and Telecom preferred/li li3 years' supervisory experience in a Field Sales organization preferred/li liExperience working with 3rd party contractors preferred/li liKnowledge about Multi Dwelling Units (MDU) and the sales journey to successfully lead sales teams working in MDUs preferred/li liMaintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times/li liDeveloping and delivering field sales training experience preferred/li liDemonstrated experience coaching and providing feedback to improve sales performance/li liDoor-to-door selling of our full line of our services to serviceable residential homes and communities/li/ulpbrb-Computer Skills:/bbr/pul liProficiency in G Suite and Microsoft Office products/li liProficiency using Sales software, such as turf management tools like Salesforce and SalesRabbit./li liProficiency using Apple iPhone products/li liKnowledge and proficiency in billing systems such as ICOMS/li/ulp/ppbiWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer/i/b/pp/pp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span Orientation/Gender Identity employer/i/b/p

Keywords: WOW! Internet Cable Phone, Pinellas Park , Supervisor, Residential Field Sales, Other , Pinellas Park, Florida