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Field Service Tech

Company: WOW! Internet Cable Phone
Location: Pinellas Park
Posted on: September 4, 2020

Job Description:

Job Description: pbuSummary:/u/b/ppThis position will actively participate in assisting installation and repair (service) technicians in providing accurate and timely installation and service of broadband products to subscribers such that the Company's quality and customer service standards are maintained./pp/ppbuDuties and Responsibilities:/u/b/pp/ppEssential duties and responsibilities include but are not limited to those listed below:/pul liTo help develop installation/repair Field Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity requirements/li liAssists in the training and development of technicians and keeps abreast of the most current technology in the broadband industry/li liTo help and assist the daily activities of technicians so that coverage is at a maximum during peak hours to maintain prompt service/li liAssure that any errors in installation or service are promptly resolved/li liAbility to effectively communicate with customers, management, supervisors, employees and installation and service partners (contractors)./li liWorks with managers, supervisors and employees to promote a positive attitude and good employee morale./li liMaintains a professional appearance and appropriate behavior at all times/li liMaintains good attendance/li liAll other duties as assigned/li/ulp/ppbuQualifications:/u/b/pp/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pp/pp/ppbuEducation/u/bu:/u/pp/ppPosition requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred./pp/ppbuExperience/Skills Needed:/u/b/pp/pul liAble to present technical information to a non-technical audience/li liAble to work independently/li liAble to accurately measure distances using tapes and other measuring devices/li liAble to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR/li liAble to prioritize and organize assignments and responsibilities/li liAble to accurately maintain records, logs, reports, work orders, etc./li liAble to operate office equipment, fax, copier, etc./li liAble to handle escalations and time-critical issues/li/ulul liAble to read street maps and system design prints./li/ulul liAble to work flexible hours as required including evenings, weekends and on-call shifts/li liMust have a valid driver's license and good driving record/li/ulp/ppbuComputer Skills/u/bu:/u/pp/ppBasic computer skills are required including internet and email/pp/pp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span Orientation/Gender Identity employer/i/b/p

Keywords: WOW! Internet Cable Phone, Pinellas Park , Field Service Tech, Other , Pinellas Park, Florida

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