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End User Support

Company: Kforce Technology Staffing
Location: Saint Petersburg
Posted on: November 14, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a End User Support in St. Petersburg, Florida (FL).Essential Duties:* Installing, configuring, troubleshooting, and resolving problems on a variety of hardware and software via telephone/remote control access and occasional on-site support* Monitoring the call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements* Providing detailed documentation of activity in the call tracking system* Communicating technical information to a non-technical audience* Completing installations of corporate standard software imagesREQUIREMENTS:* Minimum of a H.S. diploma or GED and three (3) years of relevant experience in a technical helpdesk or other technical support environment required or combination or education, training and experience* B.S. in Computer Science, MIS or related degree preferred* Advanced technical knowledge of the following highly preferred:* Installing, troubleshooting and maintaining computer hardware and software* Operating systems (OS)* Mobile devices* Networking* Business applications* Security productsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Pinellas Park , End User Support, IT / Software / Systems , Saint Petersburg, Florida

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