Technical Engagement Specialist

Company: VirtualVocations
Location: Largo
Posted on: May 3, 2025

Job Description:

A company is looking for a Remote Technical Engagement Specialist.
Key Responsibilities

Handle direct inbound calls from residential and business customers, providing trouble support and assistance
Review and resolve scheduled trouble tickets, performing follow-up testing and troubleshooting
Serve as the primary support liaison, addressing customer questions regarding system configuration, product functionality, and enhancements

Required Qualifications

High School Diploma or equivalent
Minimum of 2 years' relevant experience in customer service, telecommunications, or technical support
Ability to work nontraditional schedules, including evenings, weekends, and holidays
Must have DSL or high-speed internet service with specified minimum speeds
Must meet all technical requirements prior to the first day of training

Keywords: VirtualVocations, Pinellas Park , Technical Engagement Specialist, IT / Software / Systems , Largo, Florida

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