Sr. Program Manager - Technical Experience
Location: Pinellas Park
Posted on: January 12, 2022
In our -always on ' world, we believe it 's essential to have a
genuine connection with the work you do.Our professional services
team is key in delivering critical products on time our customers.
Our Team is looking for Technical Program/Project Management
support for RUCKUS Professional Services engagements.
Deployment Management Activities:
You'll work closely with the customer to ensure satisfaction of all
professional services account engagements.
Development of plan and driving project kick-off call with customer
and all relevant parties.
Work with customer to determine site readiness, build project plans
and plan appropriate implementation windows.
Establish measures of success for project that are mutually agreed
upon by the End User.
Creation of a Project Plan/Schedule with regular updates to ensure
that all team members are aware of the schedule and how their tasks
fit into the schedule. Resource and Communications plans as the
Lead the creation and delivery of the Migration Plan, Migration
MOPs, As-Built/Audit documents, Operational documentation (i.e.,
runbooks/playbooks), Test Plans with results and Back-out
Creation of an activity register and log document that lists for
the implementation teams what is to be accomplished, and the
Regular status reports. These status reports include information on
tasks, schedule, roadblocks, resource allocation, and risks related
SCRUM Team activities, to be determined based on project
Creation/maintenance of an open items' list.
Document resolved issues.
Coordination with project resources to ensure proper logistics
Communicate and report status for the project to different levels
within the End User 's organization.
Maintain acceptable standards of project quality and control.
Handle all approved changes to the scope of the project.
Facilitate weekly project status meeting with End User and
infrastructure project vendors.
Responsible for ensuring all RUCKUS PS results are completed in a
timely manner for the duration of the project.
Knowledge Growth and Transfer:
Mentor and coach co-workers and peers. Share valuable knowledge
Maintain RUCKUS PS procedures documentation.
Able to Maintain current industry trends, competition, and
technical and product knowledge with respect to the value to RUCKUS
B. S. degree in Computer Science, or a related field; or equivalent
PMI Project Management Professional certification (PMP).
10 years of Program/Project Management experience in
telecommunications, software/application development, or related
Technical Responsibility for high profile tasks or projects within
the spanof a mid-level manager position.
Demonstrated leadership in customer account management, carrier
class customer experience highly valued.
Ability to handle multiple large-scale projects across several
different locations simultaneously.
Excellent project management, project planning, leadership,
communication, and customer relation skills.
Lead tense, critical situations, creating and improving customer
confidence through reliable, repetitive, and complete
Ability to effectively lead and/or influence direction of projects
or situations in such a manner that resolves issues or needs for
Create effective team setting that spans organizations such as
sales, technical support, and service delivery - ideally forming a
close partnership with customers.
Further develop and maintain group PM process documentation.
Technical Skills & Knowledge:
Experience with Microsoft Project
RF & IP Networking and Network Operations.
Customer relationship management and related soft skills is
Situational control, leadership, and facilitation to resolution a
Must have proven experience organizing and expressing written and
verbal communications clearly, effectively, and efficiently
Ability to develop and deliver materials/presentations to small
audiences up to 50
Ability to create/participate in reporting and/or presentations to
the Director and VP levels
You'll excite us if you have:
PMI Agile Certified Practitioner (PMI-ACP) OR Scrum Master
Relational database administration
QuickBase management, expansion of current uses, development of new
Custom tool creation for tracking and reporting.
Wi-Fi and Ethernet technologies and protocols:
IEEE 802.11 Wi-Fi protocols
Layer-2 /Layer 3 functionality
Network management technologies and tools.
Technical support methodologies. -Why CommScope:CommScope is on a
quest to deliver connectivity that empowers how we live, work, and
learn. -Our employees push the boundaries of communications
technology that enables game-changing discoveries like 5G, the
Internet of Things, and gigabit speeds for everyone, everywhere.
-With our unmatched expertise in copper, fiber, and wireless
infrastructure, our global clients rely on us to outperform today
and be ready for the needs of tomorrow. -
If you want to grow your career alongside bright, passionate, and
caring people who strive to create what's next -..come connect to
your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people
with disabilities and veterans. If you are seeking an accommodation
for the application or interview process, please contact us to
submit your request at email@example.com. You can
also learn more about CommScope 's accommodation process and EEO
policy at careers.commscope.com/eeo - -; -; -6834068340
Keywords: CommScope, Pinellas Park , Sr. Program Manager - Technical Experience, IT / Software / Systems , Pinellas Park, Florida
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