Rooms Operations Supervisor - Front Office - Renaissance Hotels - (20017921)
Company: Marriott International, Inc.
Location: Pinellas Park
Posted on: March 14, 2020
You were always one of those curious kids who opened every
cabinet, peeked behind every door, and never ceased to ask "why"
when given an explanation. Today, you bring your personal style to
every experience. You live life to discover. You are passionate
about your neighborhood, always looking to explore the places one
wouldnt find in a travel guide. If this sounds like you, youre in
the right place. Youve got authentic style, natural curiosity and a
warm way with people. Renaissance is not just a place to spend the
night, it''s a place to discover, a place in the world with style
like yours. Thats why were not just looking for anyone. Were
looking for someone like you. The Vinoy Renaissance St. Petersburg
Resort & Golf Club, located at 501 Fifth Avenue NE, St. Petersburg,
Florida, 33701 is currently hiring a Rooms Operations Supervisor -
Front Office. Rooms Operations Supervisor - Front Office : Inspect
public areas/bathrooms, restaurants, fitness center, pool area,
offices and services areas after being cleaned by Housekeeper to
ensure quality standards are met. Complete 5-10 housekeeping
inspections a week. Arrange turndown for VIP''s/any package
inclusive rates, etc. Maintain procedures for lost and found;
ensure all items are turned in and log is updated after every shift
daily. Communicate additions or changes to the assignment sheets to
staff (e.g., Housekeeping) as they arise throughout the shift.
Monitor the notations in MARSHA and clear all exceptions. Keep
records of Marriott Rewards enrollments and Front Office Incentive
programs. Review and maintain all Market Rate Codes annually.
Complete designated cashier and closing reports in the computer
system. Review shift logs/daily memo books and document pertinent
information in logbooks. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Process all guest check-ins by
confirming reservations in computer system, verifying guest
identity, requesting form of payment, assigning room, and
activating and issuing room key. Sell a room/accommodation to
guests without reservations based on availability. Ensure rates
match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are
scanned and charged to room. Assist management in hiring, training,
evaluating, counseling, disciplining, motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested. To submit your
application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Pinellas Park , Rooms Operations Supervisor - Front Office - Renaissance Hotels - (20017921), Hospitality & Tourism , Pinellas Park, Florida
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