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Supervisor, Pharmacy Tech

Company: Lincare
Location: Pinellas Park
Posted on: May 14, 2022

Job Description:

This employee will supervise all Pharmacy Technician/Customer Service functions of order entry while abiding by the procedures set forth by management. A pharmacy technician supervisor works under the direct supervision of a licensed pharmacist and is allowed to assist in pharmacy activities that do not require the professional judgment of a pharmacist.Job Responsibilities:

  • A Pharmacy Technician Supervisor must be able to perform all functions of an Order Entry/CSR Technician in addition to their own duties and responsibilities
  • Assists the Pharmacy Technician/CS Manager in the supervision of all Order Entry Technicians
  • The training (including phone call monitoring) of all Order Entry/CSR Technicians, including new hires
  • Will act as the first responder to a non-clinical situation in the event an Order Entry/CSR Technician cannot assist a caller
    • as well as a policy/procedural question posed by Order Entry Technicians
    • Is responsible to monitor the flow of orders to and from the Customer Service Department, including the actual handing out of orders to Order Entry/CSR Technicians when deemed necessary
      • Read and interpret documents such as safety rules, operating/ maintenance instructions, and procedure manuals
      • Calculate the number of doses required based on the daily frequency of an order, refills when partial monthly quantity ordered, etc.
      • Convert from the metric to apothecary system
      • Apply common sense understanding to carry out oral and written instructions
      • Fairly reprimand and verbally discipline employees in accordance to approved procedures
      • Follows safety and security guidelines and related laws and regulations
      • Provides correct pharmacy information to customers or refers them to the Pharmacist or Management when unable to do so
      • Handles customer orders, records, and prescriptions in a timely manner
      • Documents customer complaints and problems with products, services, or deliveries in a timely, appropriate manner
      • Uses Pharmacy equipment in a safe and correct way
      • Uses policies, procedures, and/or guides to make good choices
      • Uses data and facts in order to make day-to-day decisions and involves others as needed
      • Recognizes what might be a problem and informs those who can correct it
      • Shows care and concern when speaking with customers
      • Ask questions in order to understand and meet customer needs
      • Uses policies and information in order to exceed customer expectations
      • Ensures work is done correctly
      • Works on top priorities first
      • Makes a consistent effort to get results
      • Meets deadlines
      • Takes action to solve problems so work can be completed in a timely manner
      • Accepts responsibility and meets expectations for own work
      • Follows company policies and procedures
      • Shows integrity and ethical behavior in all work situations
      • Reports ethical and compliance issues promptly
      • Adapts to changing work demands
      • Stays focused on own work when faced with change or difficulties
      • Stays open and learns from assignments and feedback
      • Demonstrates ability to work in different areas of responsibilitiesEducation and Experience:
        • A High School diploma or general education degree (GED) is required
        • Must be able to meet the regulations within the Board of Pharmacy of the state you reside in
        • Registered or Certified depending on the Board Of Pharmacy of the state you reside in
        • Pharmacy experience desired but will train

Keywords: Lincare, Pinellas Park , Supervisor, Pharmacy Tech, Healthcare , Pinellas Park, Florida

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