Supervisor, Pharmacy Tech

Company: Lincare
Location: Pinellas Park
Posted on: May 14, 2022

Job Description:

This employee will supervise all Pharmacy Technician/Customer Service functions of order entry while abiding by the procedures set forth by management. A pharmacy technician supervisor works under the direct supervision of a licensed pharmacist and is allowed to assist in pharmacy activities that do not require the professional judgment of a pharmacist.Job Responsibilities:

• A Pharmacy Technician Supervisor must be able to perform all functions of an Order Entry/CSR Technician in addition to their own duties and responsibilities
• Assists the Pharmacy Technician/CS Manager in the supervision of all Order Entry Technicians
• The training (including phone call monitoring) of all Order Entry/CSR Technicians, including new hires
• Will act as the first responder to a non-clinical situation in the event an Order Entry/CSR Technician cannot assist a caller
  • as well as a policy/procedural question posed by Order Entry Technicians
  • Is responsible to monitor the flow of orders to and from the Customer Service Department, including the actual handing out of orders to Order Entry/CSR Technicians when deemed necessary
    
    • Read and interpret documents such as safety rules, operating/ maintenance instructions, and procedure manuals
    • Calculate the number of doses required based on the daily frequency of an order, refills when partial monthly quantity ordered, etc.
    • Convert from the metric to apothecary system
    • Apply common sense understanding to carry out oral and written instructions
    • Fairly reprimand and verbally discipline employees in accordance to approved procedures
    • Follows safety and security guidelines and related laws and regulations
    • Provides correct pharmacy information to customers or refers them to the Pharmacist or Management when unable to do so
    • Handles customer orders, records, and prescriptions in a timely manner
    • Documents customer complaints and problems with products, services, or deliveries in a timely, appropriate manner
    • Uses Pharmacy equipment in a safe and correct way
    • Uses policies, procedures, and/or guides to make good choices
    • Uses data and facts in order to make day-to-day decisions and involves others as needed
    • Recognizes what might be a problem and informs those who can correct it
    • Shows care and concern when speaking with customers
    • Ask questions in order to understand and meet customer needs
    • Uses policies and information in order to exceed customer expectations
    • Ensures work is done correctly
    • Works on top priorities first
    • Makes a consistent effort to get results
    • Meets deadlines
    • Takes action to solve problems so work can be completed in a timely manner
    • Accepts responsibility and meets expectations for own work
    • Follows company policies and procedures
    • Shows integrity and ethical behavior in all work situations
    • Reports ethical and compliance issues promptly
    • Adapts to changing work demands
    • Stays focused on own work when faced with change or difficulties
    • Stays open and learns from assignments and feedback
    • Demonstrates ability to work in different areas of responsibilitiesEducation and Experience:
      • A High School diploma or general education degree (GED) is required
      • Must be able to meet the regulations within the Board of Pharmacy of the state you reside in
      • Registered or Certified depending on the Board Of Pharmacy of the state you reside in
      • Pharmacy experience desired but will train

Keywords: Lincare, Pinellas Park , Supervisor, Pharmacy Tech, Healthcare , Pinellas Park, Florida