Supervisor, Pharmacy Tech
Company: Lincare
Location: Pinellas Park
Posted on: May 14, 2022
Job Description:
This employee will supervise all Pharmacy Technician/Customer
Service functions of order entry while abiding by the procedures
set forth by management. A pharmacy technician supervisor works
under the direct supervision of a licensed pharmacist and is
allowed to assist in pharmacy activities that do not require the
professional judgment of a pharmacist.Job Responsibilities:
- A Pharmacy Technician Supervisor must be able to perform all
functions of an Order Entry/CSR Technician in addition to their own
duties and responsibilities
- Assists the Pharmacy Technician/CS Manager in the supervision
of all Order Entry Technicians
- The training (including phone call monitoring) of all Order
Entry/CSR Technicians, including new hires
- Will act as the first responder to a non-clinical situation in
the event an Order Entry/CSR Technician cannot assist a caller
- as well as a policy/procedural question posed by Order Entry
Technicians
- Is responsible to monitor the flow of orders to and from the
Customer Service Department, including the actual handing out of
orders to Order Entry/CSR Technicians when deemed necessary
- Read and interpret documents such as safety rules, operating/
maintenance instructions, and procedure manuals
- Calculate the number of doses required based on the daily
frequency of an order, refills when partial monthly quantity
ordered, etc.
- Convert from the metric to apothecary system
- Apply common sense understanding to carry out oral and written
instructions
- Fairly reprimand and verbally discipline employees in
accordance to approved procedures
- Follows safety and security guidelines and related laws and
regulations
- Provides correct pharmacy information to customers or refers
them to the Pharmacist or Management when unable to do so
- Handles customer orders, records, and prescriptions in a timely
manner
- Documents customer complaints and problems with products,
services, or deliveries in a timely, appropriate manner
- Uses Pharmacy equipment in a safe and correct way
- Uses policies, procedures, and/or guides to make good
choices
- Uses data and facts in order to make day-to-day decisions and
involves others as needed
- Recognizes what might be a problem and informs those who can
correct it
- Shows care and concern when speaking with customers
- Ask questions in order to understand and meet customer
needs
- Uses policies and information in order to exceed customer
expectations
- Ensures work is done correctly
- Works on top priorities first
- Makes a consistent effort to get results
- Meets deadlines
- Takes action to solve problems so work can be completed in a
timely manner
- Accepts responsibility and meets expectations for own work
- Follows company policies and procedures
- Shows integrity and ethical behavior in all work
situations
- Reports ethical and compliance issues promptly
- Adapts to changing work demands
- Stays focused on own work when faced with change or
difficulties
- Stays open and learns from assignments and feedback
- Demonstrates ability to work in different areas of
responsibilitiesEducation and Experience:
- A High School diploma or general education degree (GED) is
required
- Must be able to meet the regulations within the Board of
Pharmacy of the state you reside in
- Registered or Certified depending on the Board Of Pharmacy of
the state you reside in
- Pharmacy experience desired but will train
Keywords: Lincare, Pinellas Park , Supervisor, Pharmacy Tech, Healthcare , Pinellas Park, Florida
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