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IT Operations Director

Company: Guidehouse
Location: Pinellas Park
Posted on: August 28, 2019

Job Description:

Overview:When you work with Guidehouse IT, you are joining a team that works at warp speed. We are building Guidehouse's IT environment from the ground up and we couldn't imagine anything better. Working with us means you have a start-up mentality and you are great at managing multiple priorities that could change at any given moment - you can switch gears on a dime. - You are able to professionally and compassionately work with our customers -and you are able to clearly articulate your work and recommendations to our leadership. We have a diverse team who may disagree with each other, but always respect each other. If this sounds like you, we look forward to meeting you.Responsibilities:This position will report to the CIO of Guidehouse. - Youwill be responsible for all IT operations delivery; including Tier 1 - 3 support and engineering functions in a "Cloud First" enterprise supporting a fast-paced, fast-growing business.Qualifications:Qualifications:

10+ years of relevant work experience, to include working with C-Suite executives -Experience supporting Microsoft Azure and O365 cloud environmentsExpertise establishing, delivering, and administering IT Service and Support and Operational GovernanceOversee Vendor Contract Management and budgetOversee IT Operations ITIL process -Develop and maintain Vendor/Partner relationship management in support of operationsManage executive reviews, vendor meetings, and communication according to agreed-upon cadenceDevelop, baseline, review, and manage service level performanceDevelop and maintain Dashboards, Metrics, KPI's, SLA's, SLO'sApprove and report on all performance metrics, exceptions, and penaltiesCustomer and Vendor satisfaction tracking and reportingProvide oversight and direction of tools, and enhancements to existing tools, required to measure and achieve vendor engagement and internal IT objectivesParticipate in Departmental and Business meetings. Track and manage escalationsManage and maintain Change Control policies and processManage -IT departmental process Manage Vendor partner relationshipsManage and maintain Disaster Recovery and IT Business Continuity policy and processOversee IT department audit requirements and audit processesContribute to department strategic direction and planningRecommend new, and changes to, internal IT performance and service policies, Vendor service, management policies, and contractual requirementsExperience with continuous process improvementIndependent and proactive management styleAbility to communicate and interact with all levels of the enterpriseAbility to work on many concurrent, and changing, priorities while managing a team doing the sameAction-oriented and able to manage and meet aggressive timelines and deadlines.Strong track record of delivering initiatives on time and on budget.Must have excellent organizational and project management skillsMust have strong written and verbal communication skillsEducation:BS Degree preferredCertifications:ITIL V3, PMP preferredDisclaimer:
  • This position requires successful completion of a background check and employment verification.
  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

Keywords: Guidehouse, Pinellas Park , IT Operations Director, Executive , Pinellas Park, Florida

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