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Director, Product Management - Credit Card

Company: usaa
Location: Pinellas Park
Posted on: September 13, 2022

Job Description:

Purpose of JobUSAA Rewards Director will play a critical role in defining and executing on the overall program strategy for USAA Rewards, deliver value to members, with easy to use rewards redemptions and drive customer engagement.Manage broad range of Product Management employees setting strategy and providing direction, leadership and budgetary management. Development of product plans, strategies and tactics while coordinating with the broader Credit Cards team. Act as a primary liaison to Card products and stakeholders. Support the evolution of USAA Rewards strategy through both internal analysis of performance and competitive assessment creating repeatable processes to identify, communicate and act on emerging loyalty trends. Manage holistic customer communication strategy for the program including overseeing Rewards communications, Terms and Conditions, FAQs, emails and letters ensuring adherence to overall program positioning as well as legal and regulatory requirements. Assume leadership role in cross-organization collaboration with partners levering USAA Rewards platform to support their product strategy and efforts. Manage program budget, business cases, external party contract and relationship. Ensure governance of the program as first line of defense and work with second and third line partnersManages a team of five individual contributors responsible for formulating product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.We embrace a robust veteran workforce and encourage veterans and veteran spouses -to apply.Tasks:Identifies and manages existing and emerging risks that stem from business activities and the job role. -Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. -Follows written risk and compliance policies, standards, and procedures for business activities. -Responsible for communicating and promoting the product value proposition to Distribution organization.Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).Develops new product or sales offerings and enhanced features/services to existing product or sales offeringsLeads research, analysis and evaluates performance metrics to drive recommendations for market opportunities or product enhancements -Leverages resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.Partners with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders and committees within the respective COSA and the enterprise. -Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.Interprets performance results to inform product or sales forecast and planning.Minimum Education:Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.Minimum Experience:8 years of relevant industry experience in Actuary, Underwriting, Marketing, Distribution or Sales/Service or Finance/Accounting Operations or Financial Services. -4 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).3 years of direct team lead or management experience.3 years of Data Visualization experience (i.e. Tableau).Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).Experience Owning, Forecasting, and Managing a Product P&L -.Experienced in market research to create product roadmap, make product decisions and iterate rapidly.Expert knowledge of applicable product related regulations and, risk and compliance requirements.Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.Preferred:Experience managing budgets, third party partnerships and rewards P&LExperience managing and launching Shop with Points partnerships, contracts and new business developmentManaging Rewards business and program at other financial institutionsExperience managing end to end business and program, setting strategy, translating customer experience and business needs as well as considering competitive landscapeExperience with building customer facing products, benefits and features, partnering with digital and technology partners5+ years experience direct management of a teamCollaborative and innovative, experience driving changeCompensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700* (this does not include geographical differential, it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. -Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. - - -Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details. -USAA Total Rewards#fsb

Keywords: usaa, Pinellas Park , Director, Product Management - Credit Card, Executive , Pinellas Park, Florida

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