Field Service Technician
Company: Window World of Southwest Florida
Location: Sarasota
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Benefits/Perks Competitive,
weekly pay. Flexible hours. Medical Insurance. Dental Insurance.
Paid time off. Paid Holidays. Family culture. Company Overview
Window World is the largest exterior remodeler in the United States
and we are looking for highly motivated professionals to offer a
best-in-class customer experience in support of our wide array of
residential exterior remodeling products. Our energy-efficient
products are backed by industry-leading warranties, and we offer
exceptional attention to detail and customer care. Our mission is
simple: to combine exceptional quality and workmanship with
superior service at affordable prices. Job Summary Window World
Field Service Technician will work with the service coordinator and
current customers to address and correct any warranty work.
Day-to-day, the Field Service Technician will attend to three to
five in home service calls. The Field Service Technician will be
responsible for warranty work related to windows, sliding glass
doors and entry doors. The Field Service Technician must be
energetic and positive with a customer-first mentality to create
positive experiences for all Window World customers.
Responsibilities Perform warranty work related to windows, sliding
glass doors and entry doors. Sash replacement. IGU replacement.
Final punch out; caps and covers. Maintain strong knowledge of
products and service policies. Schedule service appointments with
customers. Resolve customer issues by determining cause of problem,
facilitating a resolution, and timely following up with customers.
Accurately update customer accounts and records in CRM. Follow
standard operating procedures. Prepare service report for
management. Number of services performed. % of completion. Maintain
a well-organized and professional workspace. Provide assistance
with training and orientation for other team members as assigned.
Qualifications Two to three years of experience as a window and
door field service technician. Strong work ethic and
detail-oriented. Ability to multi-task, prioritize, and manage time
effectively. Excellent customer service skills including active
listening, critical thinking, and desire to resolve customer
concerns. Accuracy in data entry and proficient typing skills.
Effective written and verbal communication skills. Proficient use
of Microsoft Word, Excel, and Outlook applications. Phone skills,
including familiarity with VoIP or multi-line phone systems.
Coachable with the ability to learn new programs and processes.
Positive, upbeat attitude and ability to work on a team. Prior
experience working with a CRM is a plus.
Keywords: Window World of Southwest Florida, Pinellas Park , Field Service Technician, Customer Service & Call Center , Sarasota, Florida
