Front Desk Receptionist (Patient Engagement Specialist)
Company: Evara Health
Location: Pinellas Park
Posted on: August 6, 2022
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Job Description:
Job Description Evara Health strives to not only be the
healthcare provider of choice, but also the employer of choice, one
that offers you the opportunity to excel in your career and be a
difference maker in the lives of the patients we serve. From
competitive salaries and paid time off, to retirement plans and
insurance, we make every effort to take care of our employees who
contribute to the success or our company. Some of the many benefits
offered include: Medical, Dental & Vision Insurance Short & Long
Term Disability Life Insurance Employee Assistance Program Paid
Time Off/Holiday Pay HSA/FSA Wellness Program Tuition Assistance
Career development/Growth opportunities 403-B with Company
Contribution Position Location: Pinellas Park Reports to: Office
Manager Job Summary: The Patient Engagement Specialist (PES) I
performs a variety of tasks for the organization in as much as it
is the first contact by the prospective and current patients with
the clinic. This position is responsible for greeting and attending
to patients in person/phones, coordinating appointments to
facilitate the efficient running of the office. To make yourself a
top candidate please complete this 5 minute Behavioral Assessment
https://assessment.predictiveindex.com/bo/1NZ/PES -Recruting (If
having trouble with hyperlink, please copy and paste to web
browser) Duties may include but are not limited to: Essential
duties include providing excellent customer/patient services in
person/phones Referring callers to the appropriate departments;
making appointments for patients per established protocols;
assisting patients/clients with forms Work collaboratively with all
care team members in support of direct patient services, exhibiting
flexibility and a ---can do--- attitude Serves as a point of
contact with other internal and external departments, all with the
goal of fostering an environment which promotes patient comfort and
trust Timely registration of all patients, which includes obtaining
all demographic, financial, identification and insurance
documentation Organizes workflow, keeping workspace clean and
professional always Adherence to all Front Desk Standards, with an
emphasis on achieving all quality measures supportive of the
Patient Centered Medical Home model Strict adherence to all Evara
Health, HIPAA, HRSA, State, Federal and accreditation agency rules
and regulations Demonstrate cash handling skills; ability to
accurately and timely balance the daily journal Demonstrates
consistent application of outstanding customer service skills
Demonstrates ability to navigate and enter data into an electronic
health record Handles all patient issues with professionalism and
courtesy, appropriately escalating all issues requiring further
resolution Additional Telehealth duties may be assigned to include
the following: Work with assigned provider supporting Telehealth
services to include New Patient appointments Appointment
confirmations done 24-48hrs in advance to help facilitate
Telehealth services Ensure patients are registered properly
preparing them for their Telehealth appointment Be readily
available via Microsoft Teams for assigned Telehealth provider
Education and Experience: High School Diploma, or equivalent.
Minimum (1) year of experience as PES in a healthcare setting,
preferred Evara Health is committed to the principle of Equal
Employment Opportunity for all employees, and to providing
employees with a work environment free of discrimination and
harassment. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin,
disability or protected veteran status or any status protected by
the law. Please make sure to apply on our website to be considered
evarahealth.org/careers
Keywords: Evara Health, Pinellas Park , Front Desk Receptionist (Patient Engagement Specialist), Administration, Clerical , Pinellas Park, Florida
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