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Medical Receptionist

Company: DaVita Medical Group
Location: Pinellas Park
Posted on: March 15, 2020

Job Description:

OVERVIEW OF POSITION:The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions.ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.
  • Represents the Company in a professional manner, following all Company policies and procedures.
  • Uses, protects, and discloses patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
  • Receives incoming telephone calls in a prompt and courteous manner.
  • Performs clerical duties as directed.
  • Assists with the inventory and maintenance of business office supplies and the completion of business office reports.
  • Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures.
  • Performs other duties as assigned.
  • Must have consistent, punctual and reliable attendance.
  • Ability to travel may be required.EDUCATION:
    • High school graduate, GED or equivalent.EXPERIENCE:
      • Previous medical office experience preferred.KNOWLEDGE, SKILLS, ABILITIES:
        • Must be computer literate.
        • Knowledge of medical coding preferred.
        • Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills.
        • Must be able to display excellent telephone/switchboard etiquette.
        • Ability to multi- task in a high paced environment with good organizational skills.
        • Ability to follow written and oral instructions and to work with general guidance.
        • Demonstrated clerical skills (typing, filing, telephone courtesy).
        • Knowledge of business office operations and basic bookkeeping principles.
        • Knowledge of HIPAA regulations.
        • Ability to read, speak, write, and understand the English language fluently.

Keywords: DaVita Medical Group, Pinellas Park , Medical Receptionist, Administration, Clerical , Pinellas Park, Florida

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